News

Looking to space for solutions on Earth Day

Wednesday, April 22, 2020

Earth Day is celebrated around the world on April 22. Since its early days back in the seventies, Earth Day has striven to build the world’s largest environmental movement to drive transformative change for people and the planet. As an engine of this transformative change, space tech…

EGNOS Service Implementation Roadmaps: New version 4.3 released!
Tuesday, April 14, 2020
The new version of the EGNOS Service Implementation Roadmaps (v4.3) has been released and is now available at the EGNOS Service Implementation Roadmap section! The EGNOS Service Implementation Roadmaps provide a high-level overview of the expected evolution for the upcoming…

eCall: 2 years of saving lives
Monday, April 13, 2020
In the two years since the launch of the EU’s eCall emergency response system, which automatically calls emergency services in the event of a road accident, manufacturers have been quick to implement the life-saving technology, with around 3 million eCall-enabled vehicles already sold in…

Maintaining EGNSS operations and security in challenging times: the GSA response
Wednesday, April 08, 2020
The coronavirus pandemic has had an impact on organisations, businesses, individuals and their families. As one of the few European Agencies delivering services 24/7, and with centres spread across Europe, the European GNSS Agency (GSA) has put various measures into place to ensure…

Instrument flight procedures for General Aviation supported by EGNOS
Tuesday, April 07, 2020
The General Aviation community undertakes millions of flights on aircraft equipped with GNSS-enabled receivers. To support this community takes full advantage of this technology, it is a priority for the European GNSS Agency (GSA) and the EGNOS Service Provider (ESSP) to facilitate the…

Anaptixi benefits from EGNOS to carry out geomatics projects such as the LUCAS Survey
Friday, April 03, 2020
Anaptixi is a growing research and engineering Greek company founded in 1994 that specializes in the collection, processing and management of spatial information. Anaptixi’s main lines of work cover digital mapping, topographic surveying and transportation engineering as well as other Geographic…

Third and last GEO Swap successfully completed!
Friday, March 27, 2020
The EGNOS geostationary satellite (GEO) ASTRA SES-5 (GEO-1/PRN 136) has been introduced in the operational platform replacing satellite INMARSAT 4F2 (PRN 126), which has become part of the EGNOS TEST Platform broadcasting the TEST Signal-In-Space (SiS). Take a look at the updated Service Notice #…

Testing EGNOS in Topcon Autoguidance Solution
Thursday, March 26, 2020
Auto-guidance is a foundational precision agriculture technology, not only optimizing in-field routes to reduce inputs and increase yield, but enabling other precision techniques to function and thrive. While correction services are necessary to increase accuracy of satellite…

GZC employs EGNOS for Common Agricultural Policy checks in Slovenia
Thursday, March 05, 2020
Geodetski zavod Celje d.o.o. (GZC) is an international company with more than 60 years of experience providing consultation and technical assistance services to the public sector. GZC is specialised in spatial and rural development planning, implementation, monitoring and evaluation as well as in…

IALA Guideline 1152 on the SBAS Maritime Service
Tuesday, March 03, 2020
On 13 December 2019, the IALA Council 70 approved the IALA Guideline 1152 on SBAS Maritime Service. This Guideline is intended to support those maritime administrations evaluating the possibility to rationalize their DGPS services, since SBAS can be considered as a backup solution for DGNSS or as…

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Safety Of Life Service (SOL) The integrity message provided by EGNOS is essential when satellite navigation is used for applications where human lives could be endangered.

Open Service EGNOS improves the GPS positioning accuracy supporting a wide range of applications in various domains.

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The information on this site is subject to a Legal Notice and a Privacy Statement

Last modified: Jan 16, 2026

By entering the http://egnos-user-support.essp-sas.eu website (hereinafter the “Website”) EVERY USER (HEREINAFTER THE ”User”) agrees to all of the terms and conditions (hereinafter the “T&C”) as set out below.

All enclosed representation or statement shall not be construed as the official position of any international organization.

1.      Corporate identification and hosting

1.1   Editor

European Satellite Services Provider S.A.S. (‘Société par Actions Simplifiée’) (hereinafter «ESSP»)
3, rue Tarfaya - CS 84432
31405 Toulouse Cedex 4 France
Registered in RCS Toulouse under number SIREN 508 275 286, having its share capital equal to EUR 999.996, 00 with VAT number FR 32 508 275 286
Recept:                +33(0)5 61 28 19 54
Fax:                     +33(0)5 61 28 35 11

For any communication related to the Website:

User Support Officer
European Satellite Services Provider S.A.S - ATC Center Madrid
Carretera de Madrid Km 0,8
28850 TORREJON DE ARDOZ, Madrid – SPAIN
Recept:                +34 91 627 8890
Fax:                     +34 91 627 8896
Email:                   egnos-helpdesk@essp-sas.eu

1.2   Hosting

GMV SOLUCIONES GLOBALES INTERNET S.A.U.
C/ Isaac Newton 11,
PTM Tres Cantos
28760 Madrid - SPAIN

2.      Intellectual Property Rights

The Website is a work of authorship (‘oeuvre’) as per article L.111.1 of French ‘Code de la Propriété Intellectuelle’ and contains notably software programs, photos, pictures, graphics, interfaces, written content, videos that are fully owned by ESSP and for which ESSP has been authorized to use them. They shall not be used, copied, distributed or modified, on whatever form, without the prior and written authorization of ESSP.

ESSP and its logo is a registered trademark. It shall not be used, copied, distributed or modified, on whatever form, without the prior written authorization of ESSP. The User is only granted with a right of digital display of such trademarks on the Website.

Inserting any URL or hyperlink towards all or part of the Website requires prior written authorization of ESSP and shall come with the commitment of an absence of any adverse effect in any manner whatsoever on ESSP, and ESSP partners, corporate image including, but not limited to, offense, xenophobic, racist, hateful, defamatory, revisionist, pornographic, pedophile, lewd conduct, political, proselyte content or prod for terrorism, crime, suicide and their apology or proposal to trade.

3.      Personal data & privacy

ESSP may collect technical data about the type of Internet browser and computer operating system used by the User. This information does not identify the User as an individual and is used only for tracking of Website use. ESSP might also place a ‘cookie’ on the User’s hard drive that will help identifying the User when the User will access the Website. For more information about Cookies please see hereunder paragraph 4.

Because protecting Website user privacy is important to ESSP, when Website requires Users’ information for enabling communication or when they are subject to analysis to better understand Website Users, ESSP follows a strict policy of not selling or trading any personal or sensitive information about the Users.

Users’ information requested are treated in compliance with French law n°78-17 “informatique et libertés” as amended by Law N°2004-801 implementing European Parliament and Council Directive n°95/46/EC
Pursuant to this law, the User is granted with a right of access, rectification and deletion of his data related by contacting:

ESSP SAS

User Support Officer
European Satellite Services Provider S.A.S - ATC Center Madrid
Carretera de Madrid Km 0,8
28850 TORREJON DE ARDOZ, Madrid – SPAIN
Recept:                +34 91 627 8890
Fax:                     +34 91 627 8896
Email:                   egnos-helpdesk@essp-sas.eu

When the User requests information on ESSP, answer may be provided via a call center. For this purpose, the data may be transferred outside of France or Spain but will remain within the European Union.

4.      Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently as well as to provide information to the owners of the site.

This Website makes use of cookies to monitor visitor sessions. No personal information is stored in the cookie that is issued by the Website. The value stored in the cookie is an anonymous identifier, which is not linked to any other personal information the User may give during its visit. If the User does not want to accept these cookies, the User can disable them in its Internet browser settings. However, in such case, the User is aware that ESSP does not guarantee the good functionality of the Website and the services provided on it.

5.      Website private access

Some parts of the Website are only accessible after registration and require entering a login and password to access. The terms of use of such private parts of the Website are accessible upon registration and acceptance of the T&C.

The User is already aware that the User is the sole responsible for the safe conservation of these access details and ESSP disclaim any liability related to their loss, use or misuse and that ESSP will be entitled to suspend or delete the User’s account if the User does not respect the terms of use of the relevant service or any law or regulation in force.

6.      Disclaimer

All the data and information (hereinafter the “Data”) provided within the Website are for informational purpose only.
ESSP disclaim all warranties of any kind (whether express or implied) to any party and/or for any use of the Data including, but not limited to, their accuracy, integrity, reliability and fitness for a particular purpose or user requirements.
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EGNOS is a complex technical system and the users have certain obligations to exercise due care in using the EGNOS services. Before usING ANY EGNOS SERVICE, all users should study the CORRESPONDING EGNOS Service Definition Document (available on the ESSP SAS website http://www.essp-sas.eu/) in order to understand if and how they can use the service, as well as to familiarize themselves with the performance level and other aspects of the service they can rely on, SUCH AS THE SPECIFIC ASSOCIATED DISCLAIMER AND TERMS OF USE.

This Website may contain links towards other websites, such as those of our partners. ESSP is not responsible for the privacy practices or the content of those other websites.

The User is aware of inherent technical risks and difficulties of Internet and IT systems which are not related to ESSP and that may lead to:
·         Impossibility to access the Website, access slow-down, software or hardware incompatibilities;
·         Loss, misappropriation, contamination of data in particular due to virus or Trojans.

ESSP may not be held liable for such risks and difficulties and their consequences for the User.

IN ANY CASE, PURSUANT TO THE NATURE OF THE WEBSITE AND THE SERVICES PROVIDED, ESSP’S MAXIMUM TOTAL LIABILITY SHALL BE LIMITED TO A GLOBAL FIXED AMOUNT OF EUR1000 (in words: One THOUSAND Euros).

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ESSP is entitled to suspend, interrupt or modify all or part, of the Website, temporally or not, without prior notification and without any liability.

In case of definitive interruption, Website users shall erase any copy of the Website or Website content they have.

8.      Modification and evolution of the T&C

The present T&C shall be subject to modification or evolution at any moment and without any notice.

Any change of the T&C shall be fully in force and applicable to all Users as soon as the new T&C will be accessible on the Website. Thus the Users are advised to regularly access the T&C in order to be aware of the last updates.

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This T&C shall be construed and governed under the French law with exclusive jurisdiction of Paris Courts, even in case of multiple defendants, summary proceedings (interim ruling, evidence, provisional measures or other) or introduction of third parties.

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