News

EU Space Week 2022 – registration now open!

Thursday, August 11, 2022

Following two years of online only editions, EU Space Week – Europe’s premiere space event – is back. Happening 3 – 6 October, the 2022 edition will be held as a hybrid event, meaning you can join either online or physically in Prague, the heart of the EU Space Programme.…

EGNOS Summer 22’ Bulletin release

Monday, July 04, 2022

Access here the new edition of the EGNOS Summer’ 22 bulletin to read unique success stories about the use of EGNOS in different domains. Our first article reviews in depth how EGNOS has revolutionized the way we fly, creating greater access to small and regional airports,…

EU Space Week 2022: Addressing user needs through #EUSpace

Friday, May 06, 2022

EU Space Week, the go-to event for Europe’s space community, is happening 3 – 6 October 2022 in Prague, Czech Republic. After two years of online-only editions, EU Space Week 2022 is set to bring together the entire European Union space community. From policymakers to…

Gradual increase of solar activity and its effect on GNSS

Thursday, March 24, 2022

A gradual growth in solar activity is being monitored in the past months. This cyclical activity is expected to increase in the upcoming years and could have an impact on Navigation and Telecommunication Systems. Roughly about every 11 years, the solar magnetic field experiences cyclical…

Let’s shape the future of EU satnav together!

Tuesday, December 07, 2021

The EU Agency for the Space Programme, EUSPA, has launched the 2021 EGNOS User Satisfaction Survey. Having your feedback is crucial to the evolution of the satnav components of the EU Space Programme. The EGNOS User Satisfaction Survey is addressing all users and market…

EGNOS Workshop 2021

Thursday, December 02, 2021

Organised by the EU Agency for the Space Programme (EUSPA) and the EGNOS Service Provider (ESSP), this year, the 10th edition of the EGNOS Workshop will be an online event, live-streamed from 09:30 to 17:00 CET on Thursday, 2nd December. The workshop is the opportunity to learn more about the…

EUSPA launches Research and Innovation (R&I) consultation on downstream applications

Wednesday, November 24, 2021

The EU Agency for the Space Programme, EUSPA, is gathering input from industry and academia to define new funding priorities in view of Horizon Europe. Building on the EGNSS R&I momentum gained through Horizon 2020, and to include Copernicus and GOVSATCOM, EUSPA launched…

EGNOS Autumn 21’ Bulletin release

Monday, November 22, 2021

Access here the new EGNOS Bulletin Autumn’ 21 edition to read the latest success stories about the use of EGNOS in the different market segments. We will start presenting the use of EGNOS SIS in the German DGNSS radio beacon system. After that, we will discover how EGNOS…

EGNOS contributes to the improvement of air quality and urban mobility

Thursday, November 11, 2021

Air pollution is an important risk factor and a trigger for cardiovascular diseases, which today remain the main cause of death in Europe. At the same time, it is necessary to involve citizens in the awareness of these risks and in the usage of greener technological initiatives that…

EGNOS improves its robustness and efficiency with modernized processing facilities
Wednesday, October 06, 2021
The EGNOS ground segment in Torrejon de Ardoz, Spain and Ciampino, Italy is currently undergoing an important upgrade to ensure further robustness and integrity of services to the users of Europe’s Satellite-Based-Augmentation System (SBAS). EGNOS, the European Geostationary…

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Safety Of Life Service (SOL) The integrity message provided by EGNOS is essential when satellite navigation is used for applications where human lives could be endangered.

Open Service EGNOS improves the GPS positioning accuracy supporting a wide range of applications in various domains.

EDAS Service EDAS service Internet access to GNSS data in real-time and also through an historical archive
EGNOS Helpdesk Ask questions
EDAS & MARITIME Helpdesk Ask questions

The information on this site is subject to a Legal Notice and a Privacy Statement

Last modified: Jan 16, 2026

By entering the http://egnos-user-support.essp-sas.eu website (hereinafter the “Website”) EVERY USER (HEREINAFTER THE ”User”) agrees to all of the terms and conditions (hereinafter the “T&C”) as set out below.

All enclosed representation or statement shall not be construed as the official position of any international organization.

1.      Corporate identification and hosting

1.1   Editor

European Satellite Services Provider S.A.S. (‘Société par Actions Simplifiée’) (hereinafter «ESSP»)
3, rue Tarfaya - CS 84432
31405 Toulouse Cedex 4 France
Registered in RCS Toulouse under number SIREN 508 275 286, having its share capital equal to EUR 999.996, 00 with VAT number FR 32 508 275 286
Recept:                +33(0)5 61 28 19 54
Fax:                     +33(0)5 61 28 35 11

For any communication related to the Website:

User Support Officer
European Satellite Services Provider S.A.S - ATC Center Madrid
Carretera de Madrid Km 0,8
28850 TORREJON DE ARDOZ, Madrid – SPAIN
Recept:                +34 91 627 8890
Fax:                     +34 91 627 8896
Email:                   egnos-helpdesk@essp-sas.eu

1.2   Hosting

GMV SOLUCIONES GLOBALES INTERNET S.A.U.
C/ Isaac Newton 11,
PTM Tres Cantos
28760 Madrid - SPAIN

2.      Intellectual Property Rights

The Website is a work of authorship (‘oeuvre’) as per article L.111.1 of French ‘Code de la Propriété Intellectuelle’ and contains notably software programs, photos, pictures, graphics, interfaces, written content, videos that are fully owned by ESSP and for which ESSP has been authorized to use them. They shall not be used, copied, distributed or modified, on whatever form, without the prior and written authorization of ESSP.

ESSP and its logo is a registered trademark. It shall not be used, copied, distributed or modified, on whatever form, without the prior written authorization of ESSP. The User is only granted with a right of digital display of such trademarks on the Website.

Inserting any URL or hyperlink towards all or part of the Website requires prior written authorization of ESSP and shall come with the commitment of an absence of any adverse effect in any manner whatsoever on ESSP, and ESSP partners, corporate image including, but not limited to, offense, xenophobic, racist, hateful, defamatory, revisionist, pornographic, pedophile, lewd conduct, political, proselyte content or prod for terrorism, crime, suicide and their apology or proposal to trade.

3.      Personal data & privacy

ESSP may collect technical data about the type of Internet browser and computer operating system used by the User. This information does not identify the User as an individual and is used only for tracking of Website use. ESSP might also place a ‘cookie’ on the User’s hard drive that will help identifying the User when the User will access the Website. For more information about Cookies please see hereunder paragraph 4.

Because protecting Website user privacy is important to ESSP, when Website requires Users’ information for enabling communication or when they are subject to analysis to better understand Website Users, ESSP follows a strict policy of not selling or trading any personal or sensitive information about the Users.

Users’ information requested are treated in compliance with French law n°78-17 “informatique et libertés” as amended by Law N°2004-801 implementing European Parliament and Council Directive n°95/46/EC
Pursuant to this law, the User is granted with a right of access, rectification and deletion of his data related by contacting:

ESSP SAS

User Support Officer
European Satellite Services Provider S.A.S - ATC Center Madrid
Carretera de Madrid Km 0,8
28850 TORREJON DE ARDOZ, Madrid – SPAIN
Recept:                +34 91 627 8890
Fax:                     +34 91 627 8896
Email:                   egnos-helpdesk@essp-sas.eu

When the User requests information on ESSP, answer may be provided via a call center. For this purpose, the data may be transferred outside of France or Spain but will remain within the European Union.

4.      Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more efficiently as well as to provide information to the owners of the site.

This Website makes use of cookies to monitor visitor sessions. No personal information is stored in the cookie that is issued by the Website. The value stored in the cookie is an anonymous identifier, which is not linked to any other personal information the User may give during its visit. If the User does not want to accept these cookies, the User can disable them in its Internet browser settings. However, in such case, the User is aware that ESSP does not guarantee the good functionality of the Website and the services provided on it.

5.      Website private access

Some parts of the Website are only accessible after registration and require entering a login and password to access. The terms of use of such private parts of the Website are accessible upon registration and acceptance of the T&C.

The User is already aware that the User is the sole responsible for the safe conservation of these access details and ESSP disclaim any liability related to their loss, use or misuse and that ESSP will be entitled to suspend or delete the User’s account if the User does not respect the terms of use of the relevant service or any law or regulation in force.

6.      Disclaimer

All the data and information (hereinafter the “Data”) provided within the Website are for informational purpose only.
ESSP disclaim all warranties of any kind (whether express or implied) to any party and/or for any use of the Data including, but not limited to, their accuracy, integrity, reliability and fitness for a particular purpose or user requirements.
ESSP SHALL NOT BE LIABLE FOR ANY lost profits, lost revenues, loss of goodwill, loss of anticipated savings, loss of customers, loss of data or, interference with the business or for any indirect, incidental, special, consequential, exemplary or punitive damages arising out of or in connection with this website.

EGNOS is a complex technical system and the users have certain obligations to exercise due care in using the EGNOS services. Before usING ANY EGNOS SERVICE, all users should study the CORRESPONDING EGNOS Service Definition Document (available on the ESSP SAS website http://www.essp-sas.eu/) in order to understand if and how they can use the service, as well as to familiarize themselves with the performance level and other aspects of the service they can rely on, SUCH AS THE SPECIFIC ASSOCIATED DISCLAIMER AND TERMS OF USE.

This Website may contain links towards other websites, such as those of our partners. ESSP is not responsible for the privacy practices or the content of those other websites.

The User is aware of inherent technical risks and difficulties of Internet and IT systems which are not related to ESSP and that may lead to:
·         Impossibility to access the Website, access slow-down, software or hardware incompatibilities;
·         Loss, misappropriation, contamination of data in particular due to virus or Trojans.

ESSP may not be held liable for such risks and difficulties and their consequences for the User.

IN ANY CASE, PURSUANT TO THE NATURE OF THE WEBSITE AND THE SERVICES PROVIDED, ESSP’S MAXIMUM TOTAL LIABILITY SHALL BE LIMITED TO A GLOBAL FIXED AMOUNT OF EUR1000 (in words: One THOUSAND Euros).

7.      Suspension or interruption of the Website

ESSP is entitled to suspend, interrupt or modify all or part, of the Website, temporally or not, without prior notification and without any liability.

In case of definitive interruption, Website users shall erase any copy of the Website or Website content they have.

8.      Modification and evolution of the T&C

The present T&C shall be subject to modification or evolution at any moment and without any notice.

Any change of the T&C shall be fully in force and applicable to all Users as soon as the new T&C will be accessible on the Website. Thus the Users are advised to regularly access the T&C in order to be aware of the last updates.

9.      Governing law

This T&C shall be construed and governed under the French law with exclusive jurisdiction of Paris Courts, even in case of multiple defendants, summary proceedings (interim ruling, evidence, provisional measures or other) or introduction of third parties.

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